Faq's
Orders & Support

We’re here to make your shopping experience smooth and worry-free. From placing an order to getting support after delivery, Luzon Healthcare is committed to assisting you every step of the way. If you need help with order tracking, cancellations, or have questions, our support team is always ready.

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Shipping & Returns

We offer reliable shipping across India and a simple return process. Luzon Healthcare products are packed with care to ensure they reach you in perfect condition. In case you face any issues, our return policy is designed to make it hassle-free.

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Product Info

Our products are designed with care, tested for safety, and made to meet the hygiene needs of every life stage. Whether it's KiddySoft diapers, JoyFix adult care, or Femika sanitary pads—you can trust our quality, absorbency, and skin-friendly materials.

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Orders & Support
How can I track my order?

Once your order is shipped, you’ll receive an email and SMS with a tracking link. You can also log in to your account and check your order status.
Can I cancel or modify my order after placing it?

Orders can be canceled or modified within 12 hours of placement. Please contact our support team quickly for any changes.
What if I receive a damaged or wrong product?

We’re sorry for the inconvenience. Please contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a replacement or refund.
Shipping & Returns
Do you offer free shipping?

Yes! We offer free standard shipping on all orders above ₹499.
How long does delivery take?

Orders are usually delivered within 3–7 business days, depending on your location.
Can I return a product if I’m not satisfied?

Yes, returns are accepted within 2 days for unopened and unused products. Due to hygiene reasons, opened packages cannot be returned.
How do I request a return or replacement?

Simply email us at support@luzonhealthcare.com with your order ID and reason for return, and our team will guide you through the process.
Product Info
Are your diapers and pads dermatologically tested?

Yes, all Luzon Healthcare products are tested for skin safety and are free from harmful chemicals.
Are your products suitable for sensitive skin?

Absolutely. We use soft, breathable, and hypoallergenic materials ideal for even the most sensitive skin.
How should I store diapers and sanitary pads?

Store them in a cool, dry place away from direct sunlight. Always reseal or close the packaging after use.
Are your products eco-friendly or biodegradable?

We are working towards introducing eco-conscious options. Stay tuned for our upcoming sustainable product line.
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