Terms of service

Effective Date: 06 October 2026

Welcome to KiddySoft. These Terms & Conditions govern your access to and use of the KiddySoft website, www.kiddysoft.com, and your purchase of products through the Website.

KiddySoft is a baby care brand operated by Luzon Healthcare Private Limited, which is responsible for operating the KiddySoft online store, processing orders, providing customer support and fulfilling applicable legal and regulatory obligations.

By accessing or using our Website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using the Website or purchasing our products.

1. Definitions

“KiddySoft”, “We”, “Us” or “Our” refers to Luzon Healthcare Private Limited, the legal entity operating the KiddySoft brand and online store.

“Brand” refers to KiddySoft.

“Website” or “Site” refers to www.kiddysoft.com and its related webpages, content and services.

“Customer”, “You” or “Your” refers to any person who accesses the Website or purchases products from KiddySoft.

“Products” refers to the baby care products offered for sale through the Website.

2. Business Information

  • Legal Entity: Luzon Healthcare Private Limited
  • Brand: KiddySoft
  • GSTIN: 24AAGCL2773C1ZR
  • Business Address: AT Nasitpar, Survey No. 211 P1/P2, Sanala Khanpar Road, Taluka Tankara, District Morbi, Gujarat – 363641, India.
  • Customer Support Email: care@luzonhealthcare.com
  • Customer Support Phone: +91 74370 37037

3. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

  • Use the Website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to the Website or its systems.

  • Interfere with the security or operation of the Website.

  • Submit false, misleading or inaccurate information.

  • Use the Website to infringe the rights of KiddySoft or any third party.

We reserve the right to restrict or suspend access to the Website where we reasonably believe that these Terms have been violated or where necessary to protect our customers, business or Website.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices and other information displayed on the Website are accurate and up to date.

However, minor differences may occur between product images displayed on the Website and the actual product or packaging.

Customers should review the product description, applicable size, weight, quantity, piece count and other product information before placing an order.

Product availability may change without prior notice.

5. Pricing & Payments

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed during the purchase process or checkout.

We may offer payment methods through third-party payment service providers. Available payment options may vary.

An order may be processed after successful payment confirmation and subject to product availability and acceptance of the order.

We reserve the right to correct obvious pricing, product information or listing errors. If an order is affected by an obvious error, we may contact the customer before processing or may cancel the affected order. Where payment has already been received for a cancelled order, the applicable amount will be refunded in accordance with our refund process.

6. Order Placement & Acceptance

Placing an order through the Website constitutes a request to purchase the selected products.

An order is subject to acceptance, product availability, successful payment and other applicable conditions.

We may accept, decline or cancel an order for legitimate reasons, including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Payment failure.

  • Suspected fraudulent or unauthorized activity.

  • Incorrect or incomplete customer information.

  • Delivery restrictions.

  • Other circumstances requiring cancellation under applicable law or our policies.

If we cancel an order after receiving payment, the applicable amount will be refunded in accordance with our refund process.

7. Order Cancellation

Customers may request cancellation of an order before it is fulfilled or dispatched, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible.

Customers requesting cancellation should contact our Customer Support team as soon as possible and provide their order number and registered contact details.

For complete information, please refer to our Cancellation Policy.

8. Shipping & Delivery

We aim to process and deliver orders within the estimated timelines communicated on the Website or during checkout.

Delivery timelines may vary depending on the delivery location, courier availability, weather conditions, public holidays, operational circumstances and other factors beyond our reasonable control.

We are not responsible for unreasonable delays caused by circumstances outside our control, provided that applicable consumer rights are not affected.

Customers may use the available order tracking facility to check the status of their order.

For complete shipping information, please refer to our Shipping Policy.

9. Returns, Replacements & Refunds

Customers may be eligible for a return, replacement or refund in accordance with our Return & Refund Policy and applicable law.

Returns or replacements may be available in situations such as:

  • Damaged products received during delivery.

  • Defective products.

  • Incorrect products received.

  • Missing products or items, where applicable.

  • Other situations covered by our Return & Refund Policy.

Due to hygiene and safety considerations, opened or used baby care products may not be eligible for return except where required by applicable law or where the product is defective, damaged or incorrectly supplied.

Customers should review our Return & Refund Policy before placing an order.

10. Customer Responsibilities

Customers are responsible for providing accurate and complete information required to process and deliver an order.

This may include:

  • Correct name.

  • Delivery address.

  • Mobile number.

  • Email address.

  • Payment information where applicable.

  • Other information required to process the order.

Customers should promptly inform us if any information provided for an order is incorrect.

We are not responsible for delivery problems caused by inaccurate or incomplete information provided by the customer, subject to applicable law.

11. Customer Support & Grievance Redressal

We are committed to providing customers with an accessible mechanism for addressing complaints and concerns relating to our products and services.

  • Grievance Officer: Sunil Patel
  • Designation: Grievance Officer
  • Legal Entity: Luzon Healthcare Private Limited
  • Email: care@luzonhealthcare.com
  • Phone: +91 74370 37037

Business Address:
AT Nasitpar, Survey No. 211 P1/P2, Sanala Khanpar Road, Taluka Tankara, District Morbi, Gujarat – 363641, India.

For more information, please visit our Grievance Redressal page.

12. Privacy

Your privacy is important to us.

Personal information collected through the Website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains the types of information we may collect, how we use and protect such information, and the circumstances in which information may be shared with service providers or other parties as permitted by applicable law.

13. Cookies & Tracking Technologies

The Website may use cookies and similar technologies to support website functionality, improve user experience, understand Website usage and provide relevant services or communications.

You may manage certain cookie preferences through your browser or available Website settings. Disabling certain cookies may affect some Website functionality.

Please refer to our Privacy Policy for additional information.

14. Third-Party Services

We may use third-party service providers to support activities such as payment processing, order fulfilment, shipping, analytics, website functionality, customer support, security and marketing.

Such third parties may process information as necessary to provide their services and in accordance with applicable contractual, legal and privacy requirements.

We do not control the privacy practices of independent third-party websites or services that may be linked from our Website. Customers should review the applicable terms and privacy policies of those third parties.

15. Intellectual Property

All content available on the Website, including but not limited to logos, brand names, text, graphics, photographs, product images, designs, layouts, icons and other materials, is owned by or licensed to Luzon Healthcare Private Limited or KiddySoft, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit Website content without prior written permission, except where permitted by applicable law.

KiddySoft and related brand assets may not be used in a manner that suggests unauthorized association, sponsorship or endorsement.

16. Website Availability

We make reasonable efforts to keep the Website available and functional.

However, we do not guarantee that the Website will always be uninterrupted, secure, error-free or available at all times.

The Website may occasionally be unavailable due to maintenance, technical issues, updates, security measures or circumstances beyond our reasonable control.

17. External Links

The Website may contain links to third-party websites or services.

These links are provided for convenience. We are not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

18. Limitation of Liability

We make reasonable efforts to provide accurate product and Website information.

However, to the maximum extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude, restrict or limit any consumer right, remedy or liability that cannot lawfully be excluded or limited under applicable law.

19. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, fire, flood, epidemic or pandemic restrictions, war, civil disturbance, government action, transportation disruption, internet or telecommunications failures, labour disruptions or other similar events.

This section does not limit any rights or remedies available to consumers under applicable law.

20. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes to our Website, products, services, business practices or applicable legal requirements.

The updated version will be published on this page with the revised effective date.

Your continued use of the Website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms & Conditions are governed by the laws of India.

Any dispute shall be subject to applicable Indian laws and the jurisdiction of competent courts, subject to any rights or remedies available to consumers under applicable law.

22. Contact Us

For questions regarding these Terms & Conditions, products, orders or customer support, please contact:

Luzon Healthcare Private Limited
Brand: KiddySoft
Email: care@luzonhealthcare.com
Phone: +91 74370 37037

Business Address:
AT Nasitpar, Survey No. 211 P1/P2, Sanala Khanpar Road, Taluka Tankara, District Morbi, Gujarat – 363641, India.

GSTIN: 24AAGCL2773C1ZR