KiddySoft is a baby care brand operated by Luzon Healthcare Private Limited. We are committed to providing customers with a transparent and accessible mechanism for addressing complaints and concerns relating to our products and services.
Customers may contact our Grievance Officer regarding concerns or complaints relating to:
- - Products
- - Orders
- - Delivery
- - Cancellation
- - Returns
- - Refunds
- - Customer service
- - Other services provided through KiddySoft
When submitting a complaint, please provide your order number, registered mobile number or email address, and a description of the issue so that we can review and respond appropriately.
We will acknowledge receipt of a consumer complaint within 48 hours and endeavour to address and redress the complaint within one month from the date of receipt, subject to applicable law.
- Email: care@luzonhealthcare.com
- Phone: +91 74370 37037
- Address: AT Nasitpar, Survey No. 211 P1/P2, Sanala Khanpar Road, Taluka Tankara, District Morbi, Gujarat – 363641, India.
The Indian Consumer Protection (E-Commerce) Rules require an e-commerce entity to display the grievance officer's name, contact details and designation, and provide a mechanism for handling consumer grievances.